Customer Service

We Offer:

Standard Delivery – 5 to 8 Business Days (for majority area)

Create Your Own orders are manufactured according to customers specifications and their delivery will take slightly longer than the Standard timeframes. Please expect delivery within 9-12 business days, they are final sale and cannot be returned or exchanged.

You can expect your order to arrive within the standard delivery timeframe. Once your order ships you will receive an email with tracking information. Your order may arrive sooner than the standard delivery timeframe. Please also note that the standard delivery timeframe is an estimate only and is not guaranteed. If your order includes customised items, please note that it will be shipped out separately. Please expect delivery for cutomised items within 9-12 business days

When your order ships, you will receive a confirmation email containing tracking information.

You can also track your order by simply going to Order History under My Account. From there, click on any order number for its complete order details, including its tracking number. Clicking on the tracking number takes you directly to the shipping carrier’s website, where you can follow the progress of your shipment(s).

If you do not have a Ralph Lauren account yet, set one up under My Account.

If you do not wish to create an account, you can track your order by entering your order number, email address and billing post code under Track Your Order.

Option	Price
Standard Delivery 5-8 Business Days	RM60.00

 

For all orders over MYR 600 we offer complimentary standard delivery. Gift cards, taxes, additional shipping and handling do not count toward the qualifying amount. Not valid for cash. Applies to merchandise only. Previous purchases are not eligible for adjustments.

To participate, simply add merchandise to your shopping basket and Complimentary Standard Delivery will automatically be applied.

We ship via FedEx TNT for all options. FedEx TNT delivers packages Monday through Friday from 9 A.M. to 6 P.M and would require signature. Please select a delivery address where you will be present at time of delivery.

Delivery schedules are subject to product availability and payment clearance. Actual delivery times may also vary depending on shipping locations.

You will be asked to provide a telephone number on the shipping page of checkout, which is important if the courier needs additional information to insure a successful delivery. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.

Currently, we offer shipping throughout Malaysia except Sabah, Sarawak, Langkawi. You can find and select your location on our Location Selector.

Ralph Lauren is happy to present to you a series of sustainable products - the perfect combination of style and care for the environment.

No. Selecting gift packaging or gift messaging removes the prices from the invoice.

GIFT PACKAGING

Gift packaging is offered with MYR 15 for most purchases at RalphLauren.com.my. When prompted at the checkout page, just let us know you would like to make your purchase a gift. Each gift will arrive elegantly presented in our signature navy box. We will include your personalized message, if you like, as well as a receipt (excluding pricing information). We do not sell our gift boxes and we reserve the right to limit the number of gift box requests per order or per customer.  We do not currently sell our Gift Boxes.

To return a gifted item, please see our Returns & Exchange Policy. This Returns & Exchange Policy does not affect your statutory rights.  All returns will be refunded back to the original purchaser using the original method of payment.  

We do not currently sell our Gift Boxes. We reserve the right to limit the number of gift box requests per order or per customer.  

ALTERATIONS IN RALPH LAUREN STORES

We offer complimentary alterations for full price items. For sale items and customer-owned Ralph Lauren goods, please refer to the existing pricing list in your store. Alteration services are not normally offered at our Factory Outlet locations, normal alteration charges will apply. Customers must present a copy of their invoice to the store for alterations to be made. Alterations may take up to 14 days.

Complimentary alterations are not offered for:

• Items purchased on sale or with a promotional discount code
• Items not purchased from our Malaysia stores and website
• We offer basic alteration like shortening of sleeves length, body length for shirts and shortening of pants length.
• Due to the fabrication, it is not advisble to do any alteration for Polo shirt and sweaters

Ralph Lauren has a long-standing commitment not to use fur products in our apparel and accessories. All furlike pieces featured in the Collection are constructed from shearling.

Please use the following guidelines along with a fabric tape measure to be certain you’re ordering the right size. When taking your measurements, wear little or no clothing.

Waist - Measure around your natural waistline, keeping the tape comfortably loose.

Hips - Stand with your heels together and measure around the fullest part of your hips.

Chest - Wrap the tape around the fullest part of your chest or bust, including your shoulder blades, then drop your arms to your sides to measure.

Neck - Measure around the middle of neck (at the Adam’s apple). Allow room for your index finger to fit between the tape and your neck for a comfortable fit.

Inseam - With the appropriate shoes on, measure from your crotch to your desired pant length.

As sizes across our brands vary, we offer size charts for all clothing to help you find the best fit. Click on the “Size Chart” link on any item’s product page for the most accurate/specific size information.

Virtusize size recommendation is based on the data entered by the shopper into their Virtusize profile and the detailed data we have on the measurements of all garments and shoes. All this combined is what powers the size recommendation.

Click through an item that you are interested in, and you select the Virtusize icon listed near the size information. Not every item has Virtusize, so you may need to look through a few items before you find the Virtusize icon. Then, you can click the icon and fill out a profile.

Customized/Personalized Items Care

To ensure the longevity and quality, please follow these care and wash recommendations:

- Wash immediately once you receive the custom printed item(s) to remove any excess pretreatment layer around the print.

- Turn the garment inside out before washing. Wash on cool.

- Do not use bleach or strong detergents.

- Wash with similar colors and fabrics.

- Dry on low/no heat. Do not tumble dry.

- Do not apply an iron directly to the print or dry clean.

Please note for Print It styles the pretreatment stains, print and the garment will fade and soften after initial wash.

RETURN POLICY

If you have changed your mind or are not completely satisfied with an item purchased online at Ralph Lauren, you can return it to us within fourteen (14) days of receipt of item(s) to obtain a refund by following the steps outlined below.

Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition. Returned items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund will be processed for items that are returned incomplete, damaged or soiled.

Please note that, unless they are defective, return or exchange is otherwise permitted under applicable laws, certain products cannot be returned or exchanged:

• Bespoke customized goods (including those ordered using the RL Custom Shop)
• Perfume if the sealed packaging has been opened;
• Watches and Fine Jewelry must be in perfect condition, with all protective materials, tags and stickers attached. To return watches and fine jewelry, please email Customer Service on OnlineAssistance@ralphlauren.com.my
• Swimwear and underwear where hygiene strip had been removed (please note that in the interests of hygiene, swimwear and underwear must tried on over your own underwear without removing the adhesive strip).
• Facemasks if the sealed packaging has been opened.
• Items marked “Final Sale” or “Non-Returnable” at the time of purchase.

If you have any questions about the returns procedure, please do not hesitate to contact our Customer Assistance.

1. Create a return request online at www.ralphlauren.com.my and print your return label for pickup by the carrier.
2. Please make sure to package your return in a sturdy container, like the one your merchandise came in. Remove or conceal any previous addresses or barcodes. Securely seal your package and affix your return label to the outside.
3. Please allow 2–3 business days for your item(s) to be collected, excluding weekends or holidays. Please ensure to be present at the designated date of the collection.
   Click here to start your return.
4. IMPORTANT: Your return must be collected from the address of your original order.
5. If you would like to arrange a specific time frame for your return collection, please coordinate with FedEx TNT after completing the return request submission process.
   Please contact customer care on OnlineAssistance@ralphlauren.com.my

We manufacture our Create Your Own items according to customers specifications which means they are personalised to our customers' individual requirements. As such, these items are non-returnable.

Please email customer service on OnlineAssistance@ralphlauren.co.my for steps on how to return your purchase.

No. We offer complimentary returns and exchanges.

Please allow up 2 weeks for us to receive and process your return. You will receive an email notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed. We will credit your original form of payment unless otherwise specified.

Exchange

We only accept exchanges of products for the same style/model. Otherwise, please request for a return and place a new order through the Website or through our Customer Assistance. For further details on how to request for an exchange, please see our Returns and Exchanges Policy below.

1. Create an exchange request online at www.ralphlauren.com.my and print your return label for pickup by the carrier.
2. Please make sure to package your return in a sturdy container, like the one your merchandise came in. Remove or conceal any previous addresses or barcodes. Securely seal your package and affix your return label to the outside.
3. Please allow 2–3 business days for your item(s) to be collected, excluding weekends or holidays. Please ensure to be present at the designated date of the collection.
   Click here to start your exchange.
4. IMPORTANT: Your exchange must be collected from the address of your original order.
5. If you would like to arrange a specific time frame for your return collection, please coordinate with FedEx TNT after completing the return request submission process.
   Please contact customer care on OnlineAssistance@ralphlauren.com.my

Important: Once you place the exchange request your new item will be shipped. You have 14 days from receipt to exchange your item. Please note if we do not receive your exchanged item/s within 14 days from receiving your exchange request you will be charged to the original form of payment.

Please note that products purchased from Ralph Lauren stores and other point of sale must be returned to a store in person.

Online purchases may be returned at select Ralph Lauren stores. However, for the time being, we are unable to offer exchanges in-store or at any other point of sale for online orders.

You can return any items from your order to one of the selected stores below after completing the return in-store request online.

RALPH LAUREN
Lot 3.56. Level 3, Pavilion Kuala Lumpur, 168, Jalan Bukit Bintang
Kuala Lumpur-55100

+60 3 21106903

Store Hours
Mon - Sun 10:00 AM-10:00PM

POLO RALPH LAUREN
163D-1-26, Gurney Paragon Mall
Persiaran Gurney
Penang-10250

+60 4 2978997

Store Hours
Mon - Sun 10:00 AM-10:00PM

 

Please note that once you place an order at Ralph Lauren, there is a limited period of time during which you will be able to cancel your order until it is fully processed. If the cancel option is available, you will find a button next to your order on the order tracking page.

Under applicable distance selling legislation, you can also choose to cancel your order within fourteen (14) calendar days of receipt of your goods. If you choose this option, we will refund you the full price of any items returned in accordance with our Return Policy and the original shipping charges.

To cancel your purchase, you must clearly inform us of your decision to cancel you contract by sending us an e-mail to OnlineAssistance@Ralphlauren.com.my giving us details about the items ordered and their delivery date.

When you are shopping at RalphLauren.com.my and add an item to your bag, it is saved in your Shopping Bag. The Shopping Bag holds products you wish to purchase while you shop. Items you place in your Shopping Bag will remain there until you purchase them, remove them or move them to your Wish List. They will remain there even after you leave our site. However, those items placed in your Shopping Bag that go out of stock before you complete your purchase will automatically be removed from your Shopping Bag.

Credit cards accepted:

• Visa Credit Card
• Visa Debit
• Visa Electron
• Mastercard Credit Card
• Mastercard Debit Card
• CUP Credit Card

Other forms of payment:

• Ralph Lauren gift/e-cards

Important information about payment:

For your convenience, your credit card information can be stored in your RalphLauren.com.my account. This is secure information and cannot be accessed by anyone other than the account holder. For more information, see our Privacy Notice. For added security, your billing address at RalphLauren.com.my must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.

Your credit card will not be charged until your order ships. If you are using a debit or check card for payment, however, the funds will immediately be deducted from your account.

You will be asked to provide your credit card ID number during the checkout process. Please see below some more detailed information:

Credit Card ID Number/CCV

This is a 3 or 4-digit number printed on your card required as an added safeguard for online purchases.

Visa or MasterCard

3-digits; back of your card near the signature panel.

If your credit card does not show an ID Number, you are not required to enter one.

Yes. All prices displayed at our webstore are GST inclusive

Promotional Code redemption is easy and seamless:

Enter your Promotional Code on the Payment page or the Review Your Order page. (Codes are case sensitive). Click "Apply".

If your Promotional Code qualifies, your deduction will be displayed in the payment summary. Only one Promotional Code per order can be accepted.

Please note that we reserve the right to cancel orders in the event that an unauthorised promotion code is used.

Ralph Lauren Gift Cards can be purchased in-store and online. These are physical gift cards which are credit-card sized that can be given to the recipient. If you would like to purchase a Ralph Lauren Gift Card online please click here. Digital Gift Cards are also offered and can be purchased online and emailed directly to the recipient.

Gift Card Terms & Conditions

IMPORTANT – PLEASE READ: The following Terms and Conditions describe the terms and conditions that apply to the purchase and/or use of the Gift Card that has been issued by Ralph Lauren (Malaysia) Sdn Bhd (your “Gift Card”) in Malaysia. By purchasing and/or using the Ralph Lauren Gift Card, the purchaser and/or user (either or both, “you”) agrees to the Terms and Conditions. If you do not agree to any of these Terms, please do not purchase and/or use the Gift Card. 

If you have any questions about your Gift Card or these Terms and Conditions, please call us at: +800-2643-7656 or email us at: OnlineAssistance@ralphlauren.com.my. 

 

1 Definitions

In these Terms and Conditions:  

Activation Date means the date that a Gift Card is activated for use in accordance with clause 3.3. 

Electronic Gift Card means a virtual payment card issued in ‘electronic’ form that uses passwords, string codes and other electronic formats.  

Expiry Date means twelve (12) months after the date on which the card is supplied to you by Ralph Lauren, which will be transcribed on the Gift Card at the time of supply.  

Gift Card means a Physical Gift Card or Electronic Gift Card issued by Ralph Lauren that you have purchased or received. 

MYR means Malaysian Ringgit. 

Physical Gift Card means a physical payment card in plastic form.

Ralph Lauren means Ralph Lauren (Malaysia) Sdn Bhd of Level 21 Suite 21.01, The Gardens South Tower, Mid Valley City Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia. 

Ralph Lauren Stores means all full priced boutiques and outlet stores operated by Ralph Lauren in Malaysia, but does not mean concession or shop-in-shop. Below is the list of our full priced boutiques and outlet stores. 

Store Name	Store Address	Contact Number
Polo Ralph Lauren	Lot 3.55.00 & 3.56.00, Level 3, Pavilion Kuala Lumpur,168, Jalan Bukit Bintang, 55100 Kuala Lumpur	+60 3 2110 6903
Polo Ralph Lauren	163D-1-26, Gurney Paragon Mall, Persiaran Gurney, 10250 Penang, Malaysia	+60 4 297 8997
Polo Ralph Lauren Factory Store	Suite/Lot 604 Johor Premium Outlets, Jalan Premium Outlets Indahpura 81000, Kulaijaya Johor Dahrul Takzim, Malaysia	+60 7 590 9500
Polo Ralph Lauren Factory Store	Suite/Lot 804 Johor Premium Outlets, Jalan Premium Outlets Indahpura 81000, Kulaijaya Johor Dahrul Takzim, Malaysia	+60 7 660 0464
Polo Ralph Lauren Factory Store	Lot No. G29, Ground Floor, Mitsui Outlet Park KLIA Sepang, Persiaran Komersial, 64000 KLIA, Sepang, Selangor Darul Ehsan,Malaysia	+60 3 8660 2008
Polo Ralph Lauren Factory Store	Lot No. G63, Ground Floor, Mitsui Outlet Park KLIA Sepang, Persiaran Komersial, 64000 KLIA, Sepang, Selangor Darul Ehsan,Malaysia	+60 3 8860 2308
Polo Ralph Lauren Factory Store	Suite 530 & 532 Genting Highlands Premium Outlets KM13, 69000 Genting Highlands, Pahang Darul Makmur, Malaysia	+60 3 6436 8013

Website means https://www.ralphlauren.com.my. 

We, Us, or Our is a reference to Ralph Lauren. 

You or Your is a reference to the person who is taken to agree to these terms and conditions under clause 2.  

 

2 These Terms and Conditions

2.1 These Terms and Conditions apply to each Gift Card.
2.2 When you purchase, activate, use, attempt to use or otherwise redeem the value on a Gift Card, you are:  
      (a) agreeing to be bound by these Terms and Conditions;  
      (b) warranting to us that you will:  
           (i) comply with these Terms and Conditions and all applicable laws;  
           (ii) not use the Gift Card in a way that is unlawful, misleading or deceptive, unfair or otherwise harmful to anyone;  
           (iii) ensure that any recipient of the Gift Card is aware of these Terms and Conditions and the Expiry Date.  
2.3 These Terms and Conditions may be updated from time to time as Ralph Lauren deems necessary in its sole and absolute discretion.  Any changes to these Terms and Conditions will be posted on the Website. Where any material changes are made, we will provide you with at least 30 days' notice by displaying such material changes on the Website. If you do not accept such material changes, you must write to Ralph Lauren within the notice period of 30 days, and Ralph Lauren may in its sole and absolute discretion cancel your Gift Card and refund any unspent value remaining on the Gift Card to you.  

 

3 Purchasing a Ralph Lauren Gift Card

3.1 You can purchase a Physical Gift Card in store at the Ralph Lauren Stores as defined above. Physical Gift Cards are available in denomination of MYR 600 only, the supply of which is subject to availability. 
3.2 You can purchase Electronic Gift Cards online at the Website and payment is required to be made and cleared prior to the Electronic Gift Card being dispatched by email. Electronic Gift Cards are available in denominations of MYR 50, MYR 100, MYR 250, MYR 500 and MYR 1,000, the supply of which is subject to availability. 
3.3 A Gift Card can be used at all Ralph Lauren Stores and on the Website. The credit value can be loaded on each Gift Card at the time of purchase. The Gift Card will become activated at this time. 
3.4 No credit card, credit line, overdraft protection or deposit account is associated with a Gift Card; and no interest, dividends or any other earnings on monies loaded on to a Gift Card will accrue or be paid or credited to you.  

 

4 Using a Ralph Lauren Gift Card

4.1 To make a purchase using your Gift Card, present your Gift Card at the transaction register of any Ralph Lauren Store (see the list above) along with the product(s) you wish to purchase. Alternatively, if you are shopping online on the Website, you will have the option to check out with your Gift Card. The transaction will be processed by swiping or scanning your Gift Card, or inputting your Gift Card number and then entering the 4-digit number which is on the back of the Gift Card.   
4.2 By making a purchase, the value on the Gift Card will be reduced by the value of the products purchased.  If there is any unspent value remaining on the Gift Card following the purchase, you will not be given any change but the Gift Card may be used to purchase products in the future until the unspent value on the Gift Card is zero or the Expiry Date has been reached.   
4.3 You can find out details regarding the unspent value remaining on your Gift Card or the Expiry Date at any time by visiting https://www.ralphlauren.com.my/en/giftcertpurchase. 
4.4 If you want to purchase a product or products for an amount which exceeds the unspent value on the Gift Card, any excess amount must be paid using another payment method accepted by the relevant Ralph Lauren Store.  
4.5 When the unspent value on the Gift Card is zero:
      (a) it cannot be reloaded with value; and 
      (b) because the Gift Card remains the property of Ralph Lauren, a sales assistant may destroy it. 
4.6 You are responsible for the use and safety of your Gift Card and are liable for all transactions made on it (unless there has been fraud or negligence by us). 
4.7 You agree that we can reduce the unspent value on the Gift Card when: 
      (a) you use the Gift Card as described in clause 4.1 above;  
      (b) you provide the details of the Gift Card and authorise its use in some other way approved by us; or  
      (c) the Gift Card is lost or stolen and is used by another person in the manner described in clause 4.1 above (unless there has been fraud or negligence by us).  
4.8 If your Gift Card is lost or stolen, it will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card. 
4.9 If you suspect that someone has copied or stolen your Gift Card, please contact us immediately at: +800-2643-7656 or email us at: OnlineAssistance@ralphlauren.com.my. Ralph Lauren will not be liable for and will not reimburse the stored value of any lost or stolen Gift Cards.

 

5 Limitations and Exclusions to use of Gift Card 

5.1 You acknowledge that any unused balance in the Gift Card cannot be refunded, and that Gift Cards cannot be exchanged for cash and may not be used:  
      (a) at any concession stores or shop-in-shops operated by Ralph Lauren within department stores;  
      (b) for online purchases with Ralph Lauren’s official partners (such as Lazada, Zalora, etc); 
      (c) to purchase another stored-value card or Gift Card;  
      (d) for purchases made with Ralph Lauren via phone, facsimile or email;  
      (e) to purchase certain promotional or discounted items at Ralph Lauren Stores; 
      (f) to purchase any goods or services that are not permitted by law to be sold to you; and/or 
      (g) to purchase quantities of goods which exceed the standard retail quantities as determined by Ralph Lauren in its sole discretion from time to time.   
5.2 You cannot resell Gift Cards or transfer a Gift Card for money or money’s worth.  

 

6 Ralph Lauren Gift Card Expiry 

6.1 Gift Cards will be valid for use from the Activation Date until the Expiry Date.
6.2 The Expiry Date will be transcribed on your Gift Card.
6.3 If you do not use all of the unspent value on your Gift Card before the Expiry Date, it will no longer be available for use and will become the property of Ralph Lauren. 

 

7 Cancelling Ralph Lauren Gift Cards 

7.1 Ralph Lauren reserves the right to in its sole discretion:
      (a) suspend, cancel or void a Gift Card if it appears to have been damaged, defaced, mutilated, altered or tampered with in any way, or unauthorisedly, fraudulently or otherwise unlawfully issued or used, in which case Ralph Lauren may inspect the Gift Card and undergo a process which will verify its authenticity, in which case the unutilised stored value in that Gift Card will not be refunded;  
      (b) cancel a Gift Card, or Gift Card program, for any reason at any time without notice and will provide a replacement Gift Card (unless clause 7.1(a) above applies); and/or  
      (c) amend the value on the Gift Card, if there has been a technical, clerical or accounting error has occurred. 
7.2 After a Gift Card is issued by Ralph Lauren, it may only be cancelled by you if the unspent value remaining on the Gift Card is zero or the Expiry Date has been reached.   
7.3 Gift Cards which are faulty or have been damaged will not be reissued unless Ralph Lauren (or its agents or contractors) are responsible for any such fault or damage.  

 

8 Privacy and confidentiality   

8.1 By purchasing and/or using a Gift Card, you acknowledge that any personal data provided by you to purchase and/or use a Gift Card (or otherwise in connection with the same) will be collected, used, disclosed and/or processed in accordance with our Privacy Notice, a copy of which can be accessed at https://www.ralphlauren.com.my/en/customerservice?cid=cs-privacy-notice. You hereby consent to Ralph Lauren’s collection, use, disclosure and processing of your personal data in accordance with our aforesaid Privacy Notice and these Terms and Conditions.  
8.2 It is important that you read and understand the Privacy Notice.  If you are unable to access it online, please call us at: +800-2643-7656 or email us at: OnlineAssistance@ralphlauren.com.my. 

 

9 Returns and Replacement of Products 

9.1 If you have any concern or complaint regarding any products that you have purchased from Ralph Lauren using a Gift Card you should contact the Ralph Lauren Store where the purchase was made, please call us at +800-2643-7656 or email us at: OnlineAssistance@ralphlauren.com.my.  
9.2 Ralph Lauren’s return and replacement policies in place for products purchased using a Gift Card is the same as those which apply to products otherwise purchased from Ralph Lauren Stores and are subject to various rights and remedies under the applicable laws which cannot be excluded, restricted or modified.  
9.3 Any amounts to be refunded will be refunded onto the original Gift Card via the original payment method. 

 

10 Limitation of Liability  

To the maximum extent permitted by the applicable law, subject to applicable consumer protection provisions, you acknowledge that:  
      (a) you assume full responsibility for the use and safety of your Gift Card and will be liable for all transactions made using your Gift Card;  
      (b) any conditions implied by any laws are excluded;   
      (c) save for any breach by Ralph Lauren of any express terms herein, Ralph Lauren will not be liable to you for any loss or damage howsoever caused arising out of or in any way related to your purchase and/or use of a Gift Card, including but not limited to damages arising out of changes to or termination of the Ralph Lauren Gift Card program or as a result of your redemption and/or use of a Gift Card. This applies to damages of any kind, including but not limited to direct, indirect, punitive, exemplary, incidental, or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties; 
      (d) Ralph Lauren will not be in default under these Terms and Conditions due to a failure to exercise, or delay in exercising, a right or perform any of our obligations under these Terms and Conditions for any reason unless any such failure or delay is caused by our gross negligence; and    
      (e) if Ralph Lauren is liable to you, Ralph Lauren’s maximum aggregate liability is limited to the initial value loaded onto the Gift Card at the time of purchase.   

 

11 General

11.1 Entire Agreement. These Terms and Conditions embody the entire agreement between you and Ralph Lauren in respect of your Gift Card. 
11.2 Severance. If any provision of these Terms and Conditions is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.  
11.3 No Waiver. No failure or delay by Ralph Lauren to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of such right or remedy, nor shall it prevent or restrict further exercise of that or any other right or remedy.  
11.4 Ralph Lauren’s return and replacement policies in place for products purchased using a Gift Card is the same as those which apply to products otherwise purchased from Ralph Lauren Stores and are subject to various rights and remedies under the applicable laws which cannot be excluded, restricted or modified. 

 

12 Governing Law and Jurisdiction 

These Terms and Conditions are governed by the laws of Malaysia. Any dispute arising out of, in connection with or in relation to these Terms and Conditions (including any question regarding the existence, validity, termination, application or interpretation of these Terms and Conditions) shall be subject to the exclusive jurisdiction of the Malaysian Courts.  

When you register with RalphLauren.com.my you will have the option to create your own address book. This feature allows you to store not only your own billing and shipping information, but also the names and addresses of people you frequently send gifts to. It's easy to add, change or delete information from your address list at any time. (Please note: the information that you store in your address list is for your use only).

Although we allow you to add international addresses to your address book, we do not ship outside Malaysia. We do, however, have Ralph Lauren stores all over the world. Please use Our Store locator to find the store nearest you.

You don't have to register to explore RalphLauren.com.my, but registering and creating an account will allow you to fully enjoy our site. Not only will shopping be easier, but your entire experience with us will become customised over time.

By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or shipping information.

If you have forgotten your password, please click the Forgot Password link on the My account page.

Following your purchase, we will send an e-mail confirming the details of your order and the shipping method.

If you have a registered account, it is easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for complete order details, including the FedEx TNT tracking number.

You can also track your order by clicking on Track My Order. Simply enter the order number and post code information to view the order details.

For easy shopping and checkout, RalphLauren.com.my allows you to store credit card information securely under your account.

All credit cards stored on RalphLauren.com.my are encrypted for user protection so that no one can access your credit card details.

Once you make a purchase from our site, the credit card you use at checkout can be stored for you in your User Profile. You will only be able to delete your credit card information, not make updates to it.

For more information about Account Management, please see our Privacy Notice If you have any further questions do not hesitate to Contact Us.

Order Status
Following your purchase, we will send an e-mail confirming the details of your order and the shipping method.

If you have a registered account with RalphLauren.com.my, it is easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for complete order details, including the FedEx TNT tracking number.

You can also track your order by clicking on Track My Order. Simply enter the order number and post code information to view the order details.

Shipping StatusYou will receive a shipment tracking number with your shipment confirmation e-mail. Clicking on the tracking number takes you directly to the FedEx TNT Web site, where you can follow the progress of shipments.

If you do not have a RalphLauren.com.my account yet, set one up at My account.

For assistance with your order please do not hesitate to Contact Us.

TERMS OF SALE
Last modified: October 2022

1. Introduction

These provisions apply to purchases of products on www.ralphlauren.com.my (the "Website") for delivery in Malaysia only (hereafter the "Territory").

Please read the following terms of sale (the "Terms of Sale") carefully before purchasing any product on the Website. By purchasing any product using this Website, you agree to be bound by these Terms of Sale.

We may change our Terms of Sale from time to time. We recommend you to check the latest version of the Terms of Sale whenever you place an order. Each time you make a purchase from the Website the then current version of the Terms of Sale as set out in the Website will apply to that purchase.

The products available on the Website are offered for sale by Ralph Lauren (Malaysia) Sdn. Bhd. ("Ralph Lauren"), a company registered in Malaysia with company registration number 855538-M. Our registered office is at 16/F, The Pavilion Tower, Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia.

In these Terms of Sale the terms "we", "us" and "our" refer to Ralph Lauren and "you" refers to you, the user of the Website.

 

2. Eligibility to purchase product from this Website

You do not have to register to explore the Website or to purchase products through it, but registering and creating an account with us will allow you to fully enjoy the Website. Not only will shopping be easier, but your entire experience with us will become customised over time.

By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or delivery information.

When you register or make purchases through the Website, you will be required to provide certain information including your name, phone number and e-mail address. You will also be required to provide valid details of a credit or debit card (or such other payment mechanism as is permitted by these Terms of Sale) which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You warrant that all information you provide to us at any time is true, accurate and complete.

All personal information that you provide when using the Website will be used in accordance with our Privacy Notice and applicable laws.

By placing an order through this Website you warrant that you are at least eighteen (18) years old and that you are capable of entering into legally binding contracts or have obtained consent from your guardian to enter into legally binding contracts.

We only deliver to addresses within the Territory.

 

3. Shopping Bag and Wish List

The Shopping Bag holds the products you have selected to purchase while you shop. Products you place in your Shopping Bag will remain there until you purchase them, remove them or move them to your Wish List. They will remain there even after you leave the Website unless they go out of stock before you complete your purchase in which case they will be automatically removed from your Shopping Bag.

If you have a registered account, your Wish List allows you to store details of products that you are thinking about buying. This feature saves your selections even after you leave the Website, making it easy to relocate and purchase your favourite products in the future. Products will remain in your Wish List until they are moved to your Shopping Bag or removed. The Wish List feature is only available if you have a registered account.

Please note that products in your Shopping Bag or on your Wish List are not reserved for you, and they will be available for purchase by other customers until you have submitted and we have confirmed your order for them in accordance with these Terms of Sale.

 

4. Making a purchase

In order to purchase products using this Website, you must add it to your Shopping Bag and then indicate that you wish to purchase that product by proceeding to the Checkout section of the Website and entering the relevant information where instructed. You will be provided with an opportunity to review your order, check the total price of your order and the information you have provided and correct any input errors before confirming your purchase. Finally you will have to confirm that you have read and agree with these Terms of Sale.

Once you have submitted your order, we will send an email to the email address you have provided acknowledging receipt of your order and setting out details of the ordered product(s). This email does not constitute an acceptance of your order - only a confirmation that we have received it. You are encouraged to download, save or print a copy of your order confirmation and these Terms of Sale for your records.

Once we have acknowledged receipt of your order, we will check that we have your product(s) in stock.

The information on this Website does not constitute a binding offer to sell products described on the Website, but rather constitutes an invitation for you to make an offer to purchase the products (an invitation to treat). The contract between us will be concluded when we accept your offer to purchase by emailing you to confirm that your offer is accepted and the product(s) have been dispatched. The contract for your order will be concluded in the Territory, and the language of the contract will be English.

Your credit or debit card will be charged when your order is ready for dispatch.

When we e-mail you the confirmation that your product has been dispatched we will attach an electronic invoice in respect of your order. Please note that we do not issue paper invoices.

 

5. Products on this Website

Not all of the products we sell are available for sale through the Website. Additional products are available in Ralph Lauren stores and corners all around the world. Please visit us on www.ralphlauren.com.my in order to find the nearest points of sale.

In the event that a product you have ordered is unavailable, we will inform you of this as soon as practicable. We will, where possible give you the option to order a different product of the same type or alternatively, to cancel your order. Should you opt to cancel your order no charge will be made to your credit card and, in the event that your debit card has already been charged, a full refund will be made.

We have made every effort to display the colours and textiles of our products that appear on the Website as accurately as possible; however, as computer monitors vary, we cannot guarantee that products will be exactly as depicted on the Website. Please note, however, your rights to request refunds or other action are as set out in Sections 12, 13 and 14 of these Terms of Sale below.

 

6. RL Custom Shop

Customisation is available for some but not all of our products. Where customisation is available you may request the addition of a combination of letters to be applied to the product as well as to change the colour of the product, the embroidery and the Ralph Lauren pony logo. While we accept most customisation requests, we cannot accept those that we consider inappropriate or detrimental to our product and/or brand. If we do reject a customisation request we will cancel your order and notify you by e-mail. If we cancel your order after your chosen payment method has been charged we will refund the payment to you.

Whilst we have the right to decline your request to customise our products, you acknowledge that you are solely responsible for any request you make. You warrant that you have the right to make your request and that customising our products in accordance with your request shall not infringe the rights of any third party. You agree that you will have no (intellectual property) rights in your customisation. You agree and understand that you have no exclusivity in any customisation and shall have no claim against us or any other party in the event a personalisation identical or similar to yours is used or designed by any person.

 

7. Prices

All prices shown on this Website are in Ringgit Malaysia and inclusive of sales tax at the applicable rate All prices are applicable to purchases made in the relevant Territory only. If your chosen payment method is not denominated in Ringgit Malaysia, the final price of any products you purchase will be calculated in accordance with the exchange rate on the date your payment provider processes your payment.

The price of the RL Custom Shop service will vary. The method of calculating the final price will be confirmed to you before we ask you to confirm your order.

Delivery charges are calculated in accordance with the Shipping Policy available on the Website. You will be shown the charges for delivering your order before we ask you to confirm your order.

From time to time we may offer certain promotions for eligible purchases or eligible customers. Please ensure that you read the terms of the promotion and enter any applicable promotional code on the Payment page or the Review Your Order page. If your promotional code qualifies, your deduction will be displayed in the payment summary. Only one promotional code per order will be accepted. Please note that we reserve the right to cancel orders in the event that an unauthorised promotional code is used. A promotional code cannot be applied retrospectively to orders that have already been placed.

If an error is discovered in the price of any product such that the correct price is lower, we will refund you the difference or reduce the balance of the price payable to us.

 

8. Our right to refuse or cancel an order

We reserve the right at any time after receipt of your order to decline your order, or any part thereof, in our sole discretion, at any point prior to acceptance of your order by us - even after your receipt of an order confirmation or after your chosen payment method has been charged. If we cancel after your chosen payment method has been charged, we will refund the payment to you.

We will only decline your order if it is reasonably necessary for us to do so, and we will explain that reason to you when we notify you that your order has been declined.

You may not purchase any product from this Website for resale by you or any other person. Products will only be sold in quantities that are compatible with your own personal use. We reserve the right to restrict the quantities of any product being ordered by any one person or being delivered to any one address. We shall be entitled to cancel any order placed by you that we believe has been made for the purpose of resale. In such event we reserve the right to refuse or cancel all subsequent orders from you. We also reserve the right to reject orders from any customer with whom we have an ongoing dispute regarding a prior order. We may cancel any order if we suspect any fraudulent activity and may refuse to process orders from customers with a previous fraudulent order history.

 

9. Gift Packaging

Gift packaging is complimentary for most purchases made via the Website. When prompted at the Check Out page, please let us know whether you would like to make your purchase a gift. Each gift will arrive elegantly presented in our signature navy box. We will include your personalised message, if you like, as well as a receipt (excluding pricing information). We do not sell our gift boxes and we reserve the right to limit the number of gift box requests per order or per customer. If you have any questions, please Contact Us.

 

10. Methods of Payment

Full payment is required before an order can be dispatched to you. You can use any methods of payment provided by our payment partners as listed on our Website, or pay with Ralph Lauren gift cards or online gift certificates (where available).

In the event that the sum due from you for your order cannot be debited or charged for whatever reason, your order will be cancelled.

For your convenience, your credit or debit card information can be stored in Your Account. For more information, see our Privacy Notice. For added security, the billing address you provide must exactly match the address on file at your debit or credit card. The processing of your order may be delayed if these addresses are different.

We will prosecute any fraudulent activities relating to any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return or refund.

 

11. Order Tracking and Delivery

Once your order has been confirmed, we endeavour to dispatch purchases within two (2) working days of confirming your order (working days exclude Saturdays, Sundays and public holidays), and to deliver your order in accordance with the timescales set out in our Shipping Policy.

 

Stated delivery times are estimates only and are measured from the date of dispatch. Each address you instruct us to deliver to, including gift-recipient addresses, is considered a separate order and is subject to applicable delivery charges. Customising a product requires additional processing time for your entire order, and all orders that include RL Custom Shop product may take longer to deliver.

Once your order is placed, we will send an e-mail confirming the details of your order and the selected delivery method. Your Order History on the Website lists the current status of pending orders. You may check your order status through the Order History area of My Account or the Track Your Orders option. You can also Contact Us. We will email you a confirmation once your order is ready for dispatch.

We require a signature for all products delivered using this Website. All responsibility and risk for the products you have purchased through this Website passes to you on delivery. In the event that you have purchased a product as a gift for a third party you agree that signature by a person at the stated delivery address is proof of fulfilment of your order.

For security reasons, Ralph Lauren cannot ship any order to post office boxes or accept any order where it is impossible to identify the individual delivery address. Ralph Lauren's policies do not allow products to be reshipped and therefore we cannot ship to an address associated with a "freight forwarding company". We do not deliver outside the relevant Territory or regions within the relevant Territory as we may specify in our Shipping Policy from time to time. We do, however, have Ralph Lauren stores all over the world. Please use the store locator on the Website to find the store nearest you.

 

12. Your right to Returns

You may return your order at any time fourteen (14) calendar days of receipt of the product. For further details on our returns policy and how to return an order, please see our Return and Exchange Policy below.

 

13. Exchange

We only accept exchanges of products for the same style/model. Otherwise, please request for a return and place a new order through the Website or through our Customer Assistance. For further details on how to request for an exchange, please see our Return and Exchange Policy below.

 

14. Returns and Exchange Policy

If you have changed your mind or are not completely satisfied with an item purchased online on this Website, you can return it to us and/or request for an exchange within fourteen (14) calendar days of receipt of item(s) by following the steps outlined below.

For both return and exchange, merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition. Returned/Exchanged items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund/exchange will be processed for items that are returned incomplete, damaged or soiled.

Please note that, unless they are defective or return or exchange is otherwise permitted under applicable laws, certain products cannot be returned or exchanged:

• Bespoke customized goods (including those ordered using the RL Custom Shop);
• Perfume, if the sealed packaging has been opened;
• Watches and Fine Jewelry must be in perfect condition, with all protective materials, tags and stickers attached. To return watches and fine jewelry, please email Customer Service on CustomerAssistance@ralphlauren.asia;
• Swimwear and underwear, where hygiene strip had been removed (please note that in the interests of hygiene, swimwear and underwear must be tried on over your own underwear without removing the adhesive strip);
• Gift boxes; and
• Facemasks, if the sealed packaging has been opened.

We may refuse returns where products are soiled, show signs that they have been worn, the tags have been removed or the adhesive strip has been removed. Alternatively we may make a deduction from any refund due to you for loss in value of any product you return, if the loss is the result of unnecessary handling or use by you.

We will prosecute any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.

For the time being, products purchased via the Website cannot be returned or exchanged in a Ralph Lauren store or any other point of sale, and must be returned and processed through our Website. Products purchased from Ralph Lauren stores and other points of sale must be returned to a store in person.

Online Return/Exchange Procedure:

• Click here to create a return/exchange request.
• Please carefully pack your item(s), e.g. placing it inside the container which your merchandise came in.
• No need to print a return label, our appointed courier/service provider will look after this upon collection.
• Your return will be collected generally within 2 business days (except for weekends and holidays). Please ensure to be present at the designated date of the collection.
• Your return/exchange must be collected from the address of your original order.

If you would like to arrange a specific time frame for your return collection or if have any questions about the returns and exchanges procedure, please do not hesitate to contact our Customer Assistance.

 

15. Customer Assistance

If you have any questions, comments or complaints about the goods you have ordered, please contact us at:

 

Email: CustomerAssistance@ralphlauren.asia
Phone: +800 2643-7656

If you would prefer to send us an email, you can do so by clicking here.

 

16. Limitation of Liability

Please note that nothing in these Terms of Sale affects your statutory rights under applicable laws as a consumer including statutory rights relating to defective or misdescribed goods. Where a product is defective or misdescribed you may have the right to request a repair, a replacement or a refund. For further information about your statutory rights, please contact your local consumer authority.

Neither Ralph Lauren nor any of its affiliates will be liable to you for any indirect or consequential loss or damage incurred by you under these Terms of Sale in connection with your purchase of any product through the Website. We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control, including without limitation, act of God, explosion, flood, war and civil disturbance, strike, industrial action or stoppages of work, epidemics/pandemics, force majeure.

Nothing in these Terms of Sale shall limit or exclude our liability (i) for death or personal injury caused by our negligence, (ii) fraudulent misrepresentation, or (iii) any other liability which cannot be excluded or limited under applicable law.

 

17. General

Clause headings are for convenience only and do not affect the interpretation of these Terms of Sale. These Terms of Sale constitute the entire agreement and understanding between you and Ralph Lauren with respect to the purchase of products via the Website and supersede all prior communications between you and us.

If any provision of these Terms of Sale is unlawful, void, or for any reason unenforceable or invalid in a jurisdiction, then that provision: (i) is to be read down or severed in that jurisdiction to the extent of the issue; and (ii) that fact does not affect the validity and enforceability of that provision in another jurisdiction or of any remaining provisions.

Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms of Sale will not be interpreted as a waiver of our rights or remedies.

 

18. Governing Law and Jurisdiction

These Terms of Sale shall be governed and construed in accordance with the laws of Malaysia. Disputes arising under or in connection with these Terms of Sale (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Thank you for shopping at www.ralphlauren.com.my.

TERMS OF USE
 

Effective Date: July 2022 

This Web Site (the "Site") is operated by Ralph Lauren (Malaysia) Sdn Bhd. These Terms of Use ("Terms of Use") form a binding contract between you and Ralph Lauren (Malaysia) Sdn Bhd with respect to your use of the Site on the Site.

Please therefore read carefully the following Terms of Use before using this Site. By accessing this Site, you agree to be bound by these Terms of Use. These Terms of Use may be updated from time to time and you should therefore check the current Terms of Use each time before using this Site. If at any time you do not agree to these Terms of Use, please refrain from using this Site.

When you make a purchase on this Site you will be asked to confirm your agreement and understanding that the relevant Terms of Sale apply to your purchase. A separate contract will be formed with you on those Terms of Sale with respect to that purchase in the manner set out in "Products and Ordering" below.

Throughout this Site, the terms "we", "us" and "our" refer to Ralph Lauren (Malaysia) Sdn Bhd (“Ralph Lauren”). Ralph Lauren offers this Site, including all information, tools and services available through this Site, to you, the user, conditioned upon your acceptance of all the terms, conditions, policies and notices stated in these Terms of Use.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Please be aware that the Site may from time to time contain articles and other information and features about Ralph Lauren and our history here. Such information is provided for your interest and entertainment only and will include historical information, including about past seasons. Please therefore be aware that this section of the Site may not be current and that descriptions of goods and services and other information in this section of the Site may include references to goods and services offered in previous seasons and may not contain accurate, complete and update information about current season goods. This section of the Site is provided for general information only and should not be relied upon or used as the sole basis for making purchasing decisions.

Please refer to and consult the sales sections of the Site here for information about the goods currently available for purchase on the Site.

To the maximum extent permitted by law, we are not responsible even if the information made available on this Site is not accurate, complete or current.

We reserve the right to modify the contents of this Site at any time. You agree that it is your responsibility to monitor changes to this Site.

PRODUCTS AND ORDERING

Price and other information of products presented on this Site is only an invitation for you to make an offer to purchase the products (an invitation to treat) and your order shall be deemed as an offer. All orders placed through this Site are subject to Ralph Lauren’s acceptance in writing. A purchase contract for the product(s) is formed only upon Ralph Lauren accepting your offer to purchase by sending you an email confirming acceptance of your order and that the product(s) you ordered have been sent out. If you have ordered more than one product under a single order, the purchase contract is formed only in relation to the product(s) for which Ralph Lauren has issued an email confirming acceptance of your order and that the products have been sent out for delivery as aforementioned.

Ralph Lauren retains the right, in its sole discretion, to refuse, accept or cancel any order (or any part thereof) prior to acceptance. If your debit card, credit card, bank account or any other 3rd party payment account (Unionpay/Alipay or Google Pay, etc) has already been charged for an order that is later cancelled, Ralph Lauren will issue you a refund to your original purchasing account. To the fullest extent permitted by law but subject always to your statutory rights as referred to in the Liability section below Ralph Lauren excludes all other liability to you as a result of such cancellation or refusal to accept an order.

Purchase for resale is not permitted. This Site is intended solely for Ralph Lauren to sell its products direct to end consumers. Purchase for resale means the purchase of Ralph Lauren products by someone who resells, or intends to resell, such Ralph Lauren product to others (consumers, businesses or any third party). If Ralph Lauren believes you are involved in purchase for resale, Ralph Lauren reserves the right to take any available action against you, including, without limitation, to restrict sales to you, cancel your orders, and/or suspend or close your account.

PRODUCT INFORMATION

Products included for sale on this Site are available while supplies last. Merchandise featured for sale on this Site may, in some instances, also be available for purchase in Ralph Lauren stores in Malaysia. However, this is subject to availability and in some cases, merchandise featured on this Site may not be available in stores. Prices listed for sale of products on this Site are prices for online sales only and the prices at which products are listed for sale in our stores may be different to these online prices.

The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of colors of our products on this Site.

USE OF MATERIAL ON THIS SITE

All content on this Site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof) and all rights in that content, is the exclusive property of and owned by Ralph Lauren, its affiliates and their licensors or their content providers and is protected by copyright, trademark and other applicable laws. You may access, copy, download and print the material contained on this Site for your personal and non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary notice that appears on the material you access, copy, download or print. Except to the extent that applicable laws prevent Ralph Lauren restraining you from doing so, any other use of content on this Site, including but not limited to the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from this Site, or use of this Site for any commercial purposes, is expressly prohibited.

Ralph Lauren reserves the right to refuse or cancel any person's registration for this Site, remove any person from this Site or prohibit any person from using this Site if we have reasonable grounds to conclude that you have breached these Terms of Use, any applicable laws or any other policies published on this Site. Where possible and there is no immediate risk to us or others we aim to provide you with reasonable notice of such action.

Ralph Lauren, its affiliates, or their respective licensors or content providers, retain full and complete title to the material provided on this Site, including all associated intellectual property rights, and provide this material to you under a licence on the terms set out in these Terms of Use that is revocable at any time in Ralph Lauren's sole discretion. To the fullest extent permitted by law but subject always to your statutory rights as referred to in the Liability section below, Ralph Lauren neither warrants nor represents that your use of materials outside of the scope of the licence granted on this Site will not infringe the rights of third parties not affiliated with Ralph Lauren.

You may not use contact information provided on this Site for unauthorized purposes, including marketing. You may not use any hardware or software intended to damage or interfere with the proper working of this Site or to surreptitiously intercept any system, data or personal information from this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way. Ralph Lauren reserves the right, in its sole discretion, to limit or terminate your access to or use of this Site at any time if it ceases making the Site available or if we have reasonable grounds to conclude that you have breached these Terms of Use, any applicable laws or policies published on this Site. Where possible and there is no immediate risk to us or others we aim to provide you with reasonable notice of such action. You are personally liable for any orders that you place or charges or other liabilities that you incur prior to such termination. Termination of your access or use will not waive or affect any other right or relief to which Ralph Lauren may be entitled, at law or in equity.

MATERIAL YOU SUBMIT

You acknowledge that you are responsible for any material you may submit via this Site, including the legality, reliability, appropriateness, originality and copyright of any such material. You may not upload to, distribute or otherwise publish through this Site any content that (i) is false, fraudulent, libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law or regulation; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of spam. You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto this Site.

If you do submit material, and unless we indicate otherwise, you expressly grant Ralph Lauren and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media. You grant Ralph Lauren and its affiliates the right to use the name you submit in connection with such material. Please be aware of our Privacy Notice. You represent and warrant that you own or otherwise control all the rights to the content you post; that the content is accurate; that use of the content you supply does not violate any provision herein and will not cause damage to any person or entity; and that you will compensate Ralph Lauren for all claims resulting from content you supply other than to the extent any claims are due to the acts or omissions of Ralph Lauren.

CONDUCT ON THIS SITE

Some features require registration in order for you to be able to use them. By registering at and in consideration of your use of this Site you agree to provide true, accurate, current and complete information about yourself.

Some features on this Site require the use of a password. You are responsible for protecting your password. You agree that you will be responsible for any and all statements made, and act or omission that occur, through the use of your password, except where Ralph Lauren's acts or omissions resulted in someone other than you using your password without authorization. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, please notify Ralph Lauren immediately. Unless such notice is received, Ralph Lauren may assume that any communications Ralph Lauren receives under your password have been made by you.

You or third parties acting on your behalf are not allowed to frame this Site or use our proprietary marks as meta tags, without our express written consent. These marks include, but are not limited to, "Polo", "Ralph Lauren", "Polo Ralph Lauren" and "Lauren". You may not use frames or utilize framing techniques or technology to enclose any content included on this Site without Ralph Lauren's express written consent. Further, you may not utilize any site content in any meta tags or any other "hidden text" techniques or technologies without Ralph Lauren's express written consent.

LINKS

This Site may contain links to other websites, some of which are operated by Ralph Lauren or its affiliates and others by third parties. These links are provided as a convenience to you and as an additional avenue of access to the information contained therein. We have not necessarily reviewed all the information on those other sites and are not responsible for the content of those or any other sites or any products or services that may be offered through those or any other sites. Inclusion of links to other sites should not be viewed as an endorsement of the content of linked sites. Different terms and conditions may apply to your use of any linked sites. To the fullest extent permitted by law but subject always to your statutory rights as referred to in the Liability section below, Ralph Lauren is not responsible for any losses, damages or other liabilities incurred as a result of your use of any linked sites.

TRADE MARKS AND COPYRIGHTS

Trade marks, logos and service marks displayed on this Site are registered and unregistered trademarks of Ralph Lauren, its affiliates, their licensors or content providers, or other third parties. All of these trade marks, logos and service marks are the property of their respective owners. Nothing on this Site shall be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any trade mark, logo or service mark displayed on this Site without the owner's prior written permission, except as otherwise described herein. Ralph Lauren reserves all rights not expressly granted in and to this Site and its content. This Site and all of its content, including but not limited to text, design, graphics, interfaces and code, and the selection and arrangement thereof, is protected under relevant copyright laws.

INFRINGEMENT NOTICE

We respect the intellectual property rights of other third parties and request that you do the same. If you think your work has been copied in a manner that constitutes copyright infringement, you may notify our Legal Department at: RL-Counterfeits@ralphlauren.com.

In order for us to assist you more effectively, the notification must include ALL of the following:

• A physical or electronic signature of the copyright owner or the person authorized to act on the owner's behalf;
• A description of the copyrighted work you claim has been infringed;
• Information that is reasonably sufficient to locate the material in question on this Site;
• Your name, address, telephone number, e-mail address and all other information reasonably sufficient to permit Ralph Lauren to contact you;
• A statement by you believe in good faith that the disputed use is not authorized by the copyright owner, its agent or the law; and
• A statement by you, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

Ralph Lauren is under no obligation to post, forward, transmit, distribute or otherwise provide any material available on this Site, including material you provide to us. We have an absolute right to remove any material from this Site in our sole discretion at any time.

DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY LAW AND YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THIS SITE OR ANY FEATURE OR PART THEREOF AT ANY TIME. TO THE FULLEST EXTENT PERMITTED BY LAW, RALPH LAUREN EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIALS ON THIS SITE ARE NONINFRINGING, AS WELL AS WARRANTIES IMPLIED FROM A COURSE OF PERFORMANCE OR COURSE OF DEALING; THAT ACCESS TO THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THIS SITE WILL BE SECURE; THAT THIS SITE OR THE SERVER THAT MAKES THIS SITE AVAILABLE WILL BE VIRUS-FREE; OR THAT INFORMATION ON THIS SITE WILL BE COMPLETE, ACCURATE OR TIMELY. TO THE FULLEST EXTENT PERMITTED BY LAW , IF YOU DOWNLOAD ANY MATERIALS FROM THIS SITE, YOU DO SO AT YOUR OWN DISCRETION AND RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIALS.

TO THE FULLEST EXTENT PERMITTED BY LAW, NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM RALPH LAUREN OR THROUGH OR FROM THIS SITE SHALL CREATE ANY WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, RALPH LAUREN DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THIS SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW AND WITHOUT PREJUDICE TO ANY STATUTORY RIGHTS: YOU ACKNOWLEDGE AND AGREE THAT YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THIS SITE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU ACKNOWLEDGE AND AGREE THAT ANY INFORMATION YOU SEND OR RECEIVE DURING YOUR USE OF THIS SITE MAY NOT BE SECURE AND MAY BE INTERCEPTED BY UNAUTHORIZED PARTIES. TO THE MAXIMUM EXTENT PERMITTED BY LAW YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THIS SITE IS AT YOUR OWN RISK AND THAT THIS SITE IS MADE AVAILABLE TO YOU AT NO CHARGE. RECOGNIZING SUCH, YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER RALPH LAUREN, ITS AFFILIATES OR THEIR SUPPLIERS OR THIRD PARTY CONTENT PROVIDERS WILL BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THIS SITE, OR ANY OTHER SITE YOU ACCESS THROUGH A LINK FROM THIS SITE OR FROM ANY ACTIONS WE TAKE OR FAIL TO TAKE AS A RESULT OF COMMUNICATIONS YOU SEND TO US, OR THE DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, PRODUCTS OR SERVICES ADVERTISED IN OR OBTAINED THROUGH THIS SITE, RALPH LAUREN'S REMOVAL OR DELETION OF ANY MATERIALS SUBMITTED OR POSTED ON ITS SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF RALPH LAUREN OR ITS AFFILIATES OR ANY OF THEIR SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS DISCLAIMER APPLIES, WITHOUT LIMITATION, TO ANY DAMAGES OR INJURY ARISING FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUSES, FILE CORRUPTION, COMMUNICATION-LINE FAILURE, NETWORK OR SYSTEM OUTAGE, YOUR LOSS OF PROFITS, OR THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, LOSS OR USE OF ANY RECORD OR DATA, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT NEITHER RALPH LAUREN, ITS AFFILIATES NOR THEIR SUPPLIERS SHALL BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER OF THIS SITE. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY OF THE ABOVE CLAIMS OR ANY DISPUTE WITH RALPH LAUREN IS TO DISCONTINUE YOUR USE OF THIS SITE.

INDEMNIFICATION

TO THE MAXIMUM EXTENT PERMITTED BY LAW, by using this Site, you agree to compensate, defend and hold harmless Ralph Lauren, its affiliates and their officers, directors, employees, contractors, agents, licensors, service providers, and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from your use of this Site in violation of these Terms of Use or in another unlawful way. TO THE MAXIMUM EXTENT PERMITTED BY LAW, if you cause a technical disruption of this Site or the systems transmitting this Site to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from that disruption. Ralph Lauren reserves the right, at their own expense, to assume exclusive defence and control of any matter otherwise subject to compensation by you and, in such case, you agree to cooperate with Ralph Lauren in the defence of such matter.

GOVERNING LAW AND JURISDICTION

The laws of Malaysia govern these Terms of Use and your use of this Site, and you irrevocably consent to the jurisdiction of the courts located in Malaysia for any action arising out of or relating to these Terms of Use.

We recognize that it is possible for you to obtain access to this Site from any jurisdiction in the world, but we have no practical ability to prevent such access. This Site has been designed to comply with the laws of the Malaysia. If any material on this Site, or your use of this Site, is contrary to the laws of the place where you are when you access it, this Site is not intended for you, and we ask you not to use this Site. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.

All provisions of these Terms of Use apply equally to and are for the benefit of Ralph Lauren, its subsidiaries, any holding companies of Ralph Lauren, its (or their) affiliates and its (or their) third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf (save that these Terms of Use may be varied or rescinded without the consent of those parties).

CHANGES TO THESE TERMS OF USE

We reserve the right, in our sole discretion, to change these Terms of Use at any time by posting revised terms on this Site. It is your responsibility to check periodically for any changes we may make to these Terms of Use. If changes are material we will highlight these on the Site or via other means. Your continued use of this Site following the effective date of the changes to these Terms of Use or other policies means you accept the changes. A change to the Terms of Use will only apply to your access and usage of the Site after the change.

ENTIRE AGREEMENT AND ADMISSIBILITY

These Terms of Use constitute the entire agreement and understanding between you and Ralph Lauren with respect to the subject matter thereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter. A printed version of these Terms of Use shall be admissible in judicial or administrative proceedings based on or relating to the use of this Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

SEVERABILITY

If any provision of these Terms of Use and Sale are unlawful, void or unenforceable, the remaining provisions of these Terms of Use and Sale will remain in place.

HOW TO CONTACT US

If you have any questions or comments about these Terms of Use or this Site, please contact us by:

Call us at: 1-800-88-7656
Or email us at: OnlineAssistance@ralphlauren.com.my

Thank you for visiting our Site.

Please click here for our Corporate Responsibility Report.

Ralph Lauren investor Relations

RALPH LAUREN

At Ralph Lauren Corporation, we are committed to producing high quality products responsibly. We require our suppliers across all regions of the world to meet our corporate, social and regulatory standards. We focus on strategic collaboration and partnerships with our suppliers to increase information sharing and to achieve meaningful progress on sourcing efficiencies, human rights and a sustainable supply chain.

OPERATING GUIDELINES

RALPH LAUREN and its affiliates and subsidiaries (including CHAPS and CLUB MONACO) are dedicated to conducting our operations throughout the world on principles of ethical business practices and the recognition of the dignity of their employees. We expect our business partners and their suppliers, product suppliers, material and trim suppliers, service providers, and subcontractors to respect and adhere to our guidelines and to all applicable laws and regulations in the operation of their business. Our business partners and their affiliates must be transparent in all record keeping and embrace a fundamental effort toward operational efficiencies, environmental sustainability and continuous improvement.

LEGAL AND ETHICAL STANDARDS - Our business relationship is built on a mutual respect for and adherence to all legal requirements and the highest ethical standards. We expect our business partners to observe all applicable international standards, and national and local laws and regulations while operating their businesses.

WAGES, BENEFITS, WORKING HOURS AND TRANSPARENT RECORD KEEPING - Our business partners must comply with all laws regulating local wages, overtime compensation, and legally mandated benefits. Wage and benefit policies must be consistent with prevailing national standards. Under ordinary business circumstances, employees must not be required to work excessive working hours per week including overtime and have the option of at least one day off in seven. We expect that all record keeping will be accurate and transparent at all times. We have zero tolerance for non-transparent record keeping.

HEALTH AND SAFETY - Our business partners must ensure that their employees are provided a safe and healthy work environment, and are not subject to unsanitary or hazardous conditions.

ENVIRONMENTAL SUSTAINABILITY - Our business partners must embrace a fundamental concern for environmental protection and conduct their operations consistent with local and internationally recognized environmental laws and best practices. They must also operate and source in such a manner that respects the environment and local communities, with particular concern to avoid deforestation, pollution, habitat loss, and rising greenhouse gas emissions.

CHILD LABOR - Our business partners must not use child labor, defined as employees under the age of 16.

FORCED OR BONDED LABOR - Our business partners will not work with or arrange for purchase of any materials or services that supports or utilizes forced labor, bonded labor or labor obtained through human trafficking, coercion or slavery.

DISCIPLINARY PRACTICES - Our business partners will not employ or conduct any business activity with partners who employ any form of physical or mental coercion, or punishment or monetary fines against employees. DISCRIMINATION AND HARASSMENT - Our business partners will not practice any form of discrimination or harassment in hiring and employment, based on race, color, religion, sex, gender, sexual orientation, age, marital status, disability, and ethnic or national origin.

FREEDOM OF ASSOCIATION - Our business partners should respect the legal rights of employees to freely, and without harassment, participate in organizations of their choice. SUBCONTRACTING - Our business partners may only subcontract to previously approved suppliers for manufacturing or services according to our corporate requirements. All subcontracted suppliers must meet the same criteria as our direct contracted product and service suppliers. We have a zero tolerance for unauthorized subcontracting of our products.

ANIMAL SOURCING PRINCIPLES - Our business partners must share our commitment to principles, practices, and regulations that require animals in our supply chain to be treated with care and respect.

CUSTOMS COMPLIANCE AND PRODUCT SAFETY - Our business partners must comply with applicable international customs’ laws and regulations, including but not limited to, participation in Customs-Trade Partnership Against Terrorism Programs (C-TPAT) for all products and services as well as other international security regulations. In addition, all products must specifically meet all Consumer Product Safety Commission regulations and requirements and all international regulations and restrictions for product safety and hazardous substances.

CONFLICTS OF INTEREST/ANTI-BRIBERY - Offering compensation of any value (gifts, discounts, services, loans, payments) to any Ralph Lauren Corporation or affiliate employee, service provider or government/political official to influence any act or decision to secure a business advantage is strictly prohibited.

 

OG Last update: MMXVII

Ralph Lauren (Malaysia) Sdn Bhd
Address: 
Lot 3.55.00 & 3.56.00, Level 3, Pavilion Kuala Lumpur, 168, Jalan Bukit Bintang
Kuala Lumpur 55100, Malaysia

Business Registration number: 855538-M

Contact Details:

Telephone: +800 2643-7656 (local toll free)
Email: CustomerAssistance@ralphlauren.asia

Our Customer Assistance team continues to be available to help by email or chat between the hours of:

• Monday to Friday from 08:30 to 17:00 MYT for all stores and product enquries
• Monday to Friday from 09:00 to 18:00 MYT for all online enquries
• Operations close on Saturday, Sunday, and local public holiday

For all stores and product enquiries please contact: CustomerAssistance@RalphLauren.asia. For Online enquires please contact OnlineAssistance@RalphLauren.com.my. If you prefer chatting with one of our representatives, click the blue label on the bottom-right of this screen and a member of our team will respond as soon as possible.

One of our representatives will be happy to assist you over the phone at the following number:

• For all stores and product enquries please call +800 2643-7656 Monday to Friday from 08:30 to 17:00 MYT
• For online enquries please call 1-800-88-7656 Monday to Friday from 09:00 to 18:00 MYT
• Operations close on Saturday, Sunday, and local public holiday

 

 

1. What payment methods can I use and when will I be charged?

We accept the following debit and credit cards: • Visa Credit Card, Visa Debit Card, Mastercard Credit Card, Mastercard Debit Card.

We also accept: Ralph Lauren Gift cards

You will be charged when you place your order.

2. When will my order ship, and when will my Personalisation order ship?

Regular orders are shipped according to the timeframes stated in the Shipping section on our website. You may expect the items to ship within 5-7 business days.

Create Your Own orders are manufactured according to customers' specifications and orders including Create Your Own products will take longer than regular orders to deliver. Please expect delivery within 9-12 business days. Customised products including Create Your Own products cannot be returned or exchanged.

3. What if I change my mind and want a different size or colour after my order is placed?

Once an order is placed at RalphLauren.com.my, you have a approx 15 mins from point of purchase to cancel your order. For assistance with canceling an order get in touch with our Customer Assistance.

4. What if I am not pleased with my selection? Can I return the purchase? And if my order arrives damaged?

If you are not completely satisfied with a good purchased at RalphLauren.com.sg, you can return it to us within fourteen (14) days of receipt of good(s) for a refund by following the steps outlined in the Returns section of our website.

We manufacture our Create Your Own items according to customers‘ specifications which means they are personalised to our customers' individual requirements. As such, these items are non-returnable and non-exchangeable.

Please also get in touch with our Customer Assistance Team on OnlineAssistance@ralphlauren.com.my, if your order arrives damaged, and one of our advisors will be happy to help.

5. What carrier do you use to ship your orders?

We ship via FedEx TNT. FedEx TNT delivers packages Monday through Friday from 9 A.M. to 6 P.M and would require signature. Please select a delivery address where you will be present at time of delivery.

Delivery schedules are subject to product availability and payment clearance. Actual delivery times may also vary depending on shipping locations.